Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@alizetastore.com. Please email us for return address and approval for returns.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@alizetastore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at james.marlow@alizetastore.com.
- Returns are accepted within 30 days of the confirmed delivery date.
- To initiate a return, please open a request directly through the eBay Returns Portal .
- No Returns Allowed: Any item explicitly listed under the eBay condition "For Parts or Not Working" or sold "As-Is" is strictly non-returnable .
- Final Sale: These items are intended for repair, project use, or salvageable parts only. They are thoroughly documented in the description, and all sales are final.
- Brand New Items: Must be unopened, unused, and still factory-sealed with all original tags attached.
- Pre-Owned / Collectible Items: Must be returned with all original parts, accessories, and promotional materials included in the listing.
- Changed Your Mind? For standard returns (e.g., buyer's remorse, wrong size, item doesn't fit), the buyer is responsible for return shipping costs.
- Our Mistake? If we send the wrong item or if a standard item arrives damaged/defective, The Alizeta Store will cover 100% of the return shipping costs .
- Once your return package arrives at our facility, we will inspect the item within 2 business days .
- Refunds will be issued directly back to your original payment method via eBay managed payments